Heatcoolparts.com
Welcome to Heatcoolparts.com
Shipping Policy

All orders are processed and shipped within 24 hrs ( excluding public holidays and weekends ) based on the time the order was received, part availability and shipping company availability.

UPS ground is 7-12 business days from the time shipped, excluding public holidays and weekends.

UPS 2nd Day  is two business days from the time shipped,  excluding public holidays and weekends. Orders received after 1pm PST will ship the next business day.

UPS 3 Day select  is three business days from the time shipped,  excluding public holidays and weekends. Orders received after 1pm PST will ship the next business day.

UPS Next Day is Next business day from the time shipped,  excluding public holidays and weekends. Orders received after 1pm PST will ship the next business day.

USPS Express  is Next business day from the time shipped,  excluding public holidays and weekends. Orders received after 1pm PST will ship the next business day.

USPS Priority  is two to three business days from the time shipped,  excluding public holidays and weekends. Orders received after 1pm PST will ship the next business day.

USPS Parcel post  is 7-12 business days from the time shipped, excluding public holidays and weekends.

Factory orders may take longer.
Parts on back order or shipped direct from distribution warehouse due to low inventory may take longer.      
To check rates visit sites:
http://www.ups.com 
http://www.usps.com


 
Return Policy
We cannot give refunds on special order items. Any and all electrical parts Motors, Capacitors, Compressors, Relays, Circuit Boards, Ignition controls, Gas Valves are not returnable all sales are final. All Electrical Parts will come with a 1 Year Manufactures warranty from the date of original purchase.

If a part is granted authorization for return parts must be returned in original box, unopened, unused with all original components, shipping prepaid. Heatcoolparts.com reserves the right to refuse returns on any part that has been installed.
Shipping will not be refunded for customers ordering incorrect parts.

We at Heatcoolparts.com are dedicated to providing our customers with the correct parts to repair their systems, but some times mistakes happen. We will do our best to correct the error and get you the parts you need.
Heatcoolparts.com reserves the right to charge a  45%  restocking fee.

Address:                                                  

Heatcoolparts

2459 SE T.V. Hwy

PMB 193

Hillsboro, OR 97123

USA

E-mail  customerservice@heatcoolparts.com  this is the preferred method for communications.    

Please enclose a copy of paper work/ invoice for return to be processed quickly, failure to do so will delay your credit.


Privacy Policy
Privacy and convenience are what makes shopping online so satisfying. At heatcoolparts.com all online ordering is processed using secure servers that utilize technology called SSL or secure socket layering. This encrypts the order so that others cannot intercept your credit card or other information online through hacking attempts. No customer information is ever transmitted by electronic mail.
Along with encryption of your personal information, we check all credit card orders thoroughly. If anything is unusual about the order, such as the shipping address being different from the billing address, we call the card holder and ask specific questions about the order that only the card holder would know if he/she actually ordered it
We report all fake telephone numbers and card numbers to the issuing bank for investigation of fraud.
Credit card numbers, once processed for an order, will be deleted from our data base. Printed documents will be shredded.
No personal information belonging to customers will be given to a third party for any reason to include but not limited to the following:
Name, Address, Telephone number, Email address, Credit card information Purchasing habits.

Thank you for taking the time to review this page.